Order Processing
Please allow 2-7 business days to process your order. Expect an email within this timeframe to let you know your order is on the way!
Shipping Calculations:
Shipping costs are dynamically calculated by our fulfillment partner, Printful, based on the destination, weight, and size of the package. These costs will be displayed at checkout.
Flat Rate Shipping:
Orders are generally shipped within 2-7 business days using various shipping providers. The exact shipping fee will be calculated and displayed at checkout based on the destination and shipping provider rates.
Domestic Shipping Rates & Estimates:
Shipping charges for your order will be calculated and displayed at checkout.
Example:
- Standard Shipping: 2-7 business days, $X
- Express Shipping: 1-3 business days, $X
International Shipping:
We offer international shipping to the following countries to most countries. Shipping charges for your order will be calculated and displayed at checkout.
Example:
- Standard International Shipping: 8-20 business days, $X
- Express International Shipping: 5-10 business days, $X
Please note, your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Kendu Style is not responsible for these charges if they are applied and are your responsibility as the customer. We are also not responsible for delays due to customs.
Fulfillment Center Locations
In some instances, especially when shipping internationally. Your fulfillment center may need to ship your order from an international location. If so, you might have to pay handling and/or customs fees upon delivery.
*Express shipments to Europe require a contact phone number.
Processing Times
The processing time of your order is different from the estimated time of delivery.
Printful’s average order processing time varies slightly depending on the region. For orders in the US, Europe, and worldwide, the general fulfillment time is 2-5 business days. This timeframe applies to all production techniques and is consistent across these regions. Specifically, over 97% of orders are shipped within 5 business days, and more than half are shipped within 3 business days.
It’s important to note that this fulfillment time doesn’t include shipping. Once an order is fulfilled, the shipping time depends on the courier and service level selected. In the US, shipping can take between 1-8 business days, while international shipping can take between 1-20 business days.
For the most accurate delivery estimates, you should combine the fulfillment time with the estimated shipping time based on your location and the shipping method chosen.
Refunds, Returns & Exchanges:
We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
Cryptocurrency Payments:
Due to the irreversible nature of cryptocurrency transactions, all purchases made with cryptocurrencies are considered final sale and are not eligible for refunds, store credit, or exchanges. Please ensure your order is correct before completing a purchase with cryptocurrency. In exceptional cases, we may review refund requests on a case-by-case basis; however, approvals are rare and at our sole discretion.
If you have any further questions, please don’t hesitate to contact us at [email protected].