Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at [email protected]. Please note that returns will need to be sent to one of the following addresses, depending on where it was shipped from:

United States:

  • Charlotte, North Carolina: 11025 Westlake Dr, Charlotte, North Carolina 28273
  • Dallas, Texas: 217 Wrangler Drive, Coppell, Texas, 75019, USA

Canada:

  • Mississauga, Ontario: Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4, Canada

Latvia:

  • Riga: Lidostas Parks, Marupes novads, LV-2167, Latvia

Spain:

  • Barcelona: Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain

United Kingdom:

  • Wolverhampton: Antar 2 Headway Road, Wolverhampton, West Midlands, WV10 6PZ, UK

Australia:

  • Brisbane: 40 Tanimbla Street, Kedron, Queensland 4031, Australia

Japan:

  • Amakusa, Kumamoto: Komiyaji 817-3, Shinwamachi, Amakusa, Kumamoto prefecture, 863-0101 Japan

Brazil:

  • Duque de Caxias, Rio de Janeiro: Rodovia Santos Dumont, 4791 (Antigo KM 3,5), Armazém 111, Galpão 02, Empreendimento Caxias Park. Parque Paulista. CEP 25251-460. Duque de Caxias – RJ, Brazil

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not near one of our fulfillment centers, shipping your goods may take longer than expected. You can always contact us for any return questions at [email protected].

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right. Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 3-day cooling off period

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].

Cryptocurrency Payments

Due to the irreversible nature of cryptocurrency transactions, all purchases made with cryptocurrencies are considered final sale and are not eligible for refunds, store credit or exchanges. Please ensure your order is correct before completing a purchase with cryptocurrency. In exceptional cases, we may review refund requests using cryptocurrency on a case-by-case basis; however, approvals are rare and at our sole discretion.